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Getting a parcel in the post is always exciting! Especially when it is the first time you’ve ordered from a company. After all, first impressions are everything. Most of us have had a frustrating experience when it comes to receiving a parcel from a company. So it’s even more important to aim for that perfect experience the first time to secure returning customers. With everything from the packaging used to the courier the parcel is sent with, they’re all elements to building that label for your company. Are you curious about how to create the ultimate experience for your customer? Keep reading to find out more.
When it comes to using the right packaging, many companies fall short. They’ll either provide too much packaging which is a waste or put a small item in a large box, which is more likely to damage the item inside. Consequently, this could result in complaints, refunds or even needing to send out a whole new product. Choosing the correct size and type of packaging can eliminate this. Lil Packing has lots of options to choose from and they’re eco-friendly and some of their packaging is even biodegradable.
If you’re looking to package your item using a cardboard box, Lil Packaging offer boxes which are manufactured in the UK, which are made with 100% ethically sourced materials and any text on the box is printed in plant-based recycled inks. Cool right?
We’ve all heard horror stories of parcels, like when they’ve ended up on the roof of a house, on the doorstep of a busy road or with a neighbour who never decides to answer the door again. By choosing a reliable courier such as DPD, who will be able to provide updates on the status of the packages is worth the extra money.
When sending your parcel out, think about how you’d like to receive the parcel if it was yours. Whether you choose to go down a personalised route, including sample sizes of the products or even offering a discount off their next order. All of these suggestions show the customer that you care about their experience. Some companies even provide sweet treats in their parcels. Spending time to go the extra mile, is beneficial as it gets customers talking and sharing their feedback.
When it comes to receiving a parcel, can you remember your best experience?
This is a collaborative post.
Welcome to Birds and Lilies! I'm Lou: mother, blogger and freelance writer. This is my lifestyle blog, where I talk about motherhood, infertility and IVF, beauty, my love for food and wine, as well as my thoughts about stuff, and our real-life and travel adventures.
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